Effective Date: 19.05.2024
Order Cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.
Refunds
At Chozzo, we are committed to ensuring a seamless shopping experience for our valued customers. In the event that a physical product fails to function as described, arrives faulty, damaged, or is lost, we offer a Returnless Refund Policy designed to address your concerns promptly.
Our Returnless Refund Policy is subject to the following terms and conditions:
- Eligibility:
- Products eligible for a returnless refund under this policy include those that:
- Do not function as described.
- Are defective or damaged during transit.
- Are lost during transportation by the shipping company.
- Products eligible for a returnless refund under this policy include those that:
- Reporting Issues:
- Customers must report any issues regarding defective, damaged, or lost items within 30 days of receiving the product.
- To report such issues, please contact our customer service team at support@chozzo.com and provide the following details:
- Order number.
- Description of the issue encountered.
- Clear photographs or videos demonstrating the issue if applicable.
- Verification Process:
- Upon receiving your report, our team will carefully review the provided information to assess the issue reported.
- We may request additional details or evidence to facilitate the verification process.
- Refund or Replacement:
- If the issue is confirmed, we will proceed with issuing a returnless refund or offer a replacement product based on your preference and product availability.
- The refund amount will be equal to the purchase price of the product(s) plus any applicable shipping fees.
- The refund will be issued to the original payment method used for the purchase. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- Disposal of Items:
- Customers are not required to return defective or damaged items to us.
- We may advise you to dispose of the item responsibly in accordance with local regulations.
- Discretionary Rights:
- We reserve the right to refuse returnless refunds:
- If your order does not arrive due to factors under the control of the customer (e.g. providing an incorrect shipping address).
- If your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- If the product packaging is damaged, but the product itself is intact.
- If the box or packaging of the product differs from what is shown in images or described, as packaging variations may occur.
- If the product appears slightly different from the images or measurements provided, please note that variations may occur. Factors such as different monitors and lighting conditions can affect the actual color of the item, resulting in slight discrepancies from what is shown in the photos. Additionally, variations in size may occur due to manual measurement processes.
- For defective, damaged, or lost items if abuse or fraud is suspected (e.g. if the product was broken due to the customer’s fault during improper installation or use, if the customer claims that the product is lost, but delivered according to the tracking of the shipping company).
- We also reserve the right to modify or update this returnless refund policy at any time. Any changes will be effective immediately upon posting on our website.
- We reserve the right to refuse returnless refunds:
By making a purchase on our website, you agree to abide by the terms and conditions outlined in this Returnless Refund Policy.
If you have any questions or concerns regarding our policy, please do not hesitate to reach out to us at support@chozzo.com.
